Privacy Policy

Last updated: August 1, 2026

This Privacy Policy explains how TURAN CARGO LLC ("Company," "we," "us," or "our") collects, uses, shares, and protects your information when you visit our website, request a quote, book freight, or communicate with us — including by phone and SMS.

1. Information We Collect

We collect several types of information from and about users of our website and services:

• Personal Identifiable Information (PII): your name, email address, phone number, and company name.
• Shipment & Business Data: pickup and delivery locations, freight descriptions, load numbers, BOL details, rate confirmations, and billing information related to transportation services.
• Communication Data: data related to communication tools usage like RingCentral, such as call logs, messages (metadata), and user preferences.
• Technical Data: IP address, browser type, device information, operating system, and activity logs.
• Usage Data: information on how you use our website or services, including pages visited, time spent, and referral sources.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing freight transportation and logistics services to you;
• Processing quote requests, dispatching loads, and coordinating shipments;
• Facilitating communication using RingCentral and other business communication tools;
• Improving our website, operations, and customer experience;
• Providing customer support and account management;
• Monitoring and analyzing usage trends and service performance;
• Complying with legal, regulatory, DOT, and FMCSA obligations; and
• Protecting against fraud, unauthorized access, and security threats.

3. RingCentral Integration

Our service uses RingCentral's APIs to facilitate communication. When you connect your RingCentral account or interact with us through RingCentral-enabled channels, we may access and use data such as:

• Your RingCentral account information;
• Call and message metadata (not message content); and
• Contact and directory information.

We access only the data necessary for service functionality. This data is not shared with third parties except as required to operate the service or as described in this policy.

4. SMS Consent & Opt-In

SMS Consent and Mobile Messaging.

By providing your mobile phone number and opting in, you consent to receive SMS messages from TURAN CARGO LLC related to our freight services, shipment notifications, dispatch updates, and customer support.

Message frequency may vary depending on your active shipments and account activity. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at info@turancargollc.com.

5. Mobile Opt-In Data Protection

Mobile opt-in information and SMS consent data will NOT be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Any information shared with service providers is used solely to support operational messaging and service delivery.

6. Sharing of Your Information

We do not sell your personal information. We do not share mobile messaging data, SMS consent, or opt-in information with third parties for marketing purposes.

We may share information with:

• Service providers who assist in operating our business (IT, hosting, analytics, communication platforms);
• Partners involved in fulfilling transportation services when necessary to complete a shipment; and
• Regulatory authorities, law enforcement, or other parties when required by law or to protect our legal rights.

All third parties are required to handle your data in accordance with applicable privacy laws and only for the purposes we specify.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember preferences, analyze traffic, and improve functionality. For full details, please see our Cookie Policy.

8. Data Retention

We retain personal data only as long as necessary to provide services, fulfill the purposes outlined in this policy, and comply with legal and regulatory requirements. Shipment records may be retained for periods required by transportation law and accounting standards. Data related to RingCentral usage may be securely stored in line with RingCentral's developer guidelines.

9. Your Data Protection Rights

You have the following rights regarding your personal data, subject to applicable law:

• Access the personal data we hold about you;
• Request correction or deletion of your data;
• Object to or restrict certain data processing;
• Withdraw consent for data usage (where applicable); and
• Request a copy of your data in a portable format.

To exercise these rights, please contact us at info@turancargollc.com. We will respond within a reasonable timeframe as required by applicable law.

10. Security of Your Information

We implement industry-standard technical and organizational measures to protect your information, including encryption, secure data storage, access controls, and employee training. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites, including mapping services and partner resources. We are not responsible for the privacy practices or content of such sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Changes will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

TURAN CARGO LLC
35 E 7th St STE 712
Cincinnati, OH 45202
MC 1689850 · USDOT 4328759
Phone: +1 415-971-1421
Email: info@turancargollc.com